CHRISTMAS SPECIAL : Our Cheese & Charcuterie Wreath Is Now Available Pre-Order Now
Terms & Conditions
We kindly ask that you read through the information below, as placing an order with Grazing Atelier signifies your agreement to all of our Terms & Conditions.
Have further questions? Feel free to reach out at contact@grazingatelier.com
ORDERS
Cancelattions / Changes
Please note that once an order is placed, we are unable to accept cancellations or make changes to the details provided.
Returns
Due to the fresh and perishable nature of our produce, we are unable to accept returns. In the unlikely event that your order is incorrect or arrives with a defect, please contact us within 1 hour of delivery so we can arrange a suitable replacement or refund. Supporting images will be required to process any claims.
Securing a Date
Due to the high demand for our bespoke Graze Tables, we are unable to hold or secure dates without a confirmed booking.
Bespoke Events
For bespoke events or bookings made outside of our online shop, cancellations made within two months of the confirmed event date are non-refundable. Cancellations made more than two months in advance are eligible for a 50% refund.
GRAZING MENU
Food Handling
All grazing items should be kept chilled and consumed on the day of delivery.
To comply with UK food safety standards, any food left unrefrigerated for more than 4 hours must be responsibly discarded by the customer.
By accepting our Terms & Conditions, you acknowledge responsibility for proper food handling and agree to dispose of any items that exceed this time frame. Grazing Atelier cannot be held liable for any adverse effects resulting from the consumption of food beyond this period.
Seasonally Curated Ingredients
We work with fresh, seasonal ingredients based on availability, which means the exact contents of our offerings may vary from time to time.
Any substitutions will be of equal quality and standard, though this may result in slight differences from the imagery displayed on our website.
Allergies & Dietary Preferences
Please note that due to the variety of foods prepared in our kitchens, we cannot guarantee an allergen-free environment and are unable to cater to allergies that may cause severe reactions due to the risk of cross-contamination. However, we are pleased to accommodate specific dietary preferences, including vegan and vegetarian options.
Social Media
Please note that for all orders, including grazing tables and corporate bookings, Grazing Atelier may feature the project on our social media platforms (Instagram, TikTok, etc.). If you prefer your event or order to remain confidential, kindly notify us prior to the commencement of the project.
DELIVERY
Delivery Service
All of our products are freshly prepared on the day and are exceptionally delicate, which is why they are hand-delivered with care.
Delivery Charge
STANDARD DELIVERY - Our standard hand-delivery fee is £15 (delivery window between 8am - 5pm) and will be added on automatically at checkout. Your order can arrive at any time within this delivery window.
MORNING DELIVERY - Our morning hand-delivery fee is +£25 (delivery window between 8am and 12pm / midday). Your order can arrive at any time within this delivery window. Please note: This fee is in addition to the standard delivery charge of £15.
SCHEDULED DELIVERY - Our scheduled delivery fee is +£55 (two-hour delivery window of your choice, selected at checkout).
Please note: This fee is in addition to the standard delivery charge of £15.
Where We Deliver
We currently deliver within the M25 and certain surrounding areas. For bespoke events or custom requests, we may be able to arrange delivery outside our standard zones ,please email us at contact@grazingatelier.com to enquire.
To check if we deliver to your area, use the Postcode Checker in the cart. If you're outside our delivery zone, feel free to get in touch and we’ll do our best to accommodate you.
Receiving Your Order
The recipient must be readily available to accept the delivery. It is the client's responsibility to ensure someone is present at the time of delivery.
Our courier will deliver to the shipping address provided. It is the client’s sole responsibility to ensure that the intended recipient is available to receive the order on the scheduled day.
If there is no response at the address, the driver will attempt to deliver to a neighbour and will contact the recipient using the phone number provided. If neither option is possible, the order will be left in a safe place.
As our products are fresh and perishable, they cannot be returned to our headquarters. Please note that once a delivery is left with a neighbour or in a designated safe place, GRAZING ATELIER cannot be held responsible for the condition or handling of the product.